Customer Service

Knowledgeable and experienced team keeps you up and running

The customer service team at ElDorado has an average 15+ years of experience and is on standby to answer your questions and do whatever it takes to keep you up and running wherever and whenever you need help.

Our internal team also provides technical support to our dealers. Maintenance technicians at each dealer location have been trained and certified by ElDorado to keep your bus operating at the highest level of performance.

When contacting customer service, please provide the following information.

  • Vehicle model and year
  • Last 5 digits of the vehicle model serial number or last 8 digits of the chassis VIN
  • Brief description of vehicle maintenance and parts issue

Phone: 1-800-955-9086 (after 5 pm, call will be returned the next business day)
Fax: (785) 827-3017
E-mail: BusSupport@eldorado-bus.com